Question 1

Fiberlink maps show my area green; why did sales say my tower flat is off-net?

Accepted Answer

GIS heat maps are marketing guides, not legal availability. Inside a high-rise, vertical wiring, MDU contracts, or full ducts can block a drop. Insist on a physical survey or feasibility letter for your floor and unit before paying non-refundable install charges.

Question 2

Why would Fiberlink headline Mbps require renting a newer ONT or router?

Accepted Answer

Older customer premises equipment may cap at 100 Mbps Ethernet or Wi-Fi 4 speeds. Higher tiers need gigabit-capable LAN ports and cables. Ask whether your quoted speed is on Ethernet only and what hardware upgrade fee applies.

Question 3

Is Fiberlink a practical choice for old Karachi apartments with shared cable ducts?

Accepted Answer

It can be, if the society allows micro-trenching or existing spare ducts. Pre-war buildings sometimes need creative paths. Walk the building with the survey engineer and clarify who pays for civil work if ducts are blocked.

Question 4

What should I ask Fiberlink before signing a twelve-month contract?

Accepted Answer

Early termination fee, annual price step-ups after promo months, static IP options, SLA for outages, and whether taxes are included. Get install date commitments in writing if you are vacating another provider on a deadline.

Question 5

How does Fiberlink evening performance compare to lunch-hour tests?

Accepted Answer

Fiber backhaul usually stays steadier than LTE, but international and CDN peaks still exist. Run our speed test at both times on Ethernet. If only evenings degrade, ask whether your building shares one uplink or if peering limits apply.

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